1. Have you tried replacing the batteries?
2. Are the batteries installed properly?
3. Are there any obstacles in the way of the Infra-Red receiver?
4. Have you tested the remote's Infra-Red emitter?
A quick check can be performed with a smartphone or Tablet.
Open your camera app and point the remote at the camera lens while pressing each button in turn on the remote.
You will see the LED flickering through the phone/tablet screen. This Infra-Red light is not visible to the naked eye, but camera apps can see it.
Apple devices work best when using the front facing camera.
Webcams can also be used.
New remote controls can be purchased from our Online Store.